Help and FAQ.
Delivery, payment, cancellation, group orders: everything people ask us.
Can I plan my meals ahead?
Yes, that's what Domini is all about: choose your dishes for tomorrow or the following days, at the time you like. The earlier you book, the less you pay. Ordered before 6 pm: delivered the next day from 9 am. Between 6 pm and 10 pm: from 11 am. After 10 pm: quick dishes the next day, or the full menu the day after.
How fast is delivery?
On the à la carte menu, today's dishes arrive in under an hour. Planned dishes arrive at the time you chose.
How do I pay?
On delivery: scan the Wave or Orange Money QR code the rider shows you, or pay cash. Nothing is charged before.
Can I cancel?
Right after ordering, you have 30 minutes to change it. After that, you can cancel free of charge until the evening before: the exact time is shown in tracking. An instant order can be cancelled as long as the kitchen hasn't started.
How does delivery work?
You follow your rider live in the app. When they arrive, you give them your 4-digit handover code shown in tracking, then you pay. Without that code the meal isn't handed over: that's your guarantee.
What does “Side included” mean?
On some dishes, like skewers, a side of your choice comes free with each portion. It shows as “Free” in your basket.
How much is delivery?
The delivery fee is shown in the app before you confirm your order. It costs less when you order several dishes.
Where do you deliver?
Across Greater Abidjan: the 10 districts of Abidjan, plus Bingerville, Anyama and Songon. Enter your address in the app: it tells you right away if we deliver to you.
How do I know what's in a dish?
Every dish lists its ingredients. If you have an allergy, message us before ordering.
Are your dishes halal?
All dishes are halal except those containing pork, which are flagged on their page.
How do I order as a group?
In the app, Together tab: choose the day, time and address, then invite the others by WhatsApp or with the QR code. Everyone picks their dish in the app. The organiser pays on delivery.
How do I delete my account?
From the app, or by email. All the steps are on the page Delete my account.
Another question?
Message us on WhatsApp or by email. For an order in progress, use the app: tracking screen, then “Call us”.